Submissionary wants you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return the item(s) within 14 days of receiving the order for a refund or exchange. Please note that custom made products and clearance items are final sale and cannot be returned or exchanged.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return an item, please email us at with your order number, the item(s) you would like to return and the reason for the return. We will then provide you with the return address and instructions.

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you receive a damaged or defective item, please contact us immediately at with a photograph of the damaged or defective item. We will require photographs of the item and packaging label in order to arrange a replacement or refund.

Please note that it is the customer's responsibility to provide a safe and proven address. Due to fraud concerns we will not refund any orders marked as delivered by the courier- Please double check the correct spelling of the address when placing the order. We will not be responsible for packages claimed as lost when the tracking shows it was delivered to the address provided. We apologize for the inconvenience.

If you have any questions about our returns policy, please contact us at

Note: We do not accept returns for digital products once the order is confirmed and the product is sent.